Outage in Creditsafe
Connect Confidence Match Service Degradation
Resolved Minor
July 29, 2026 - Started 3 days ago
- Lasted about 15 hours
Incident Report
Dear Customer,
We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results.
Our IT team is already working to resolve the issue as quickly as possible.
We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent.
We sincerely apologise for any inconvenience this may cause.
Kind Regards,
The Creditsafe Team
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Latest Updates ( sorted recent to last )
3 days ago - at 07/29/2026 05:35PM
Dear Customer,
We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected.
As a precaution, we will continue to closely monitor the service to ensure it remains stable.
We know that our customers work under tight deadlines and interruptions like this can be disruptive.
On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability.
Kind Regards,
The Creditsafe Team
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