Intermittent Degradation Affecting Connect Confidence Matching Service

Dear Customer,

We are pleased to confirm that we are no longer observing degraded performance or errors affecting Connect Confidence Match, and the service has now been restored.

We will continue to monitor the service closely to ensure stability and confirm that no further degradation occurs.

We are also working to understand the underlying cause of the issue and will take any necessary actions to help prevent a recurrence.

We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Kind Regards,

The Creditsafe Team

Dear Customer,

We would like to provide a further update regarding the intermittent issues affecting Connect Confidence Match.

Our investigation remains ongoing, and we continue to work closely with our service partner to identify the underlying cause and implement the necessary corrective actions.

The issue remains intermittent and is not affecting all customers or all requests. While the majority of match requests are completing successfully, some customers may continue to experience occasional delays or unsuccessful match requests.

We are maintaining enhanced monitoring while working with our partner to fully resolve the issue and implement measures to prevent a recurrence.

We understand the importance of this service to your business and sincerely apologise for the inconvenience caused. We will continue to provide updates via our Status Page as soon as further information becomes available.

Kind Regards,

The Creditsafe Team

Dear Customer,

We would like to provide an update regarding the intermittent issues affecting Connect Confidence Match.

Our investigation indicates that the issue is related to a service provided by one of our partners. We are working closely with them to resolve the issue as quickly as possible.

This is not a complete service outage. The issue has been intermittent and has only affected some customers and requests. While some users have experienced delays or unsuccessful match requests, the service remains available.

The most recent occurrence was earlier today. Since then, service performance has remained stable, and we continue to monitor the service closely while our partner implements corrective actions to help prevent a recurrence.

We will continue to provide updates via our Status Page if there are any significant developments.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.

Kind Regards,

The Creditsafe Team