KYC Protect Downtime

Dear Customer,

We are continuing to work to resolve the technical difficulties affecting our Protect product.

The cause has now been identified and corrective work is underway. We expect this work to be completed shortly, after which we will carry out further checks to confirm that the service is operating normally.

We will provide a further update once the corrective work and validation have been completed.

Thank you for your continued patience.

Kind Regards

The Creditsafe Team

Dear Customer,

We would like to provide a further update regarding the technical difficulties affecting our Protect product.

Our teams continue to investigate the issue and have engaged our supplier to support its resolution. Customers may continue to experience errors when performing searches.

We apologise for the continued disruption and appreciate your patience. A further update will be provided when significant progress has been made or the service status changes.

Kind Regards

The Creditsafe Team

Dear Customer,

We want to apologise for the technical difficulties you may be experiencing today when using our Protect product.

Our dedicated IT team have identified the cause and are working with our supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent.

A further update will provided on status change.

Thank you for your patience.

Kind Regards

The Creditsafe Team