Outage in CredSimple

Authentication Issue - Credentialing Platform

Resolved Major

March 29, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

CredSimple Web Portal CredSimple Provider Application CredSimple Files page CredSimple Reports

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 03/29/2023 02:48PM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/29/2023 02:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 03/29/2023 02:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 03/29/2023 02:20PM

andros has identified an issue from a third party vendor. Our teams are actively working with them to resolve the issue.

INVESTIGATING almost 3 years ago - at 03/29/2023 01:30PM

andros is aware and is working to resolve an issue with login to the Credentialing platform. Our teams are working to resolve the root cause and return to expected login experience.

INVESTIGATING almost 3 years ago - at 03/29/2023 01:01PM

We are currently investigating this issue.

Latest CredSimple outages

Jobs Processing Issue - almost 2 years ago

Degraded performance - over 2 years ago

androsCredentialing Partial Outage - over 2 years ago

Reports Page Data Availability Issue - almost 3 years ago

SFTP Service Outage - almost 5 years ago

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