Outage in Criteo Services

Commerce Growth - Event Tracking Timeline is empty

Resolved Minor
August 22, 2025 - Started about 1 month ago - Lasted 11 minutes
Official incident page

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Outage Details

Dear users, we are currently experiencing an issue on Commerce Growth Event Tracking that is impacting all advertisers. At this time, the Event Timeline may appear empty. The root cause has been identified, and our technical team is actively working on a fix. We apologize for any inconvenience this may cause and thank you for your patience. We will share an update once the issue is resolved.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/22/2025 12:17PM

Dear customers, The issue impacting Commerce Growth Event Tracking has now been resolved ✅. The Event Timeline is displaying correctly again. We apologize for the inconvenience this may have caused and thank you for your patience while our team worked on a fix.

INVESTIGATING about 1 month ago - at 08/22/2025 12:10PM

Dear users, we are currently experiencing an issue on Commerce Growth Event Tracking that is impacting all advertisers. At this time, the Event Timeline may appear empty. The root cause has been identified, and our technical team is actively working on a fix. We apologize for any inconvenience this may cause and thank you for your patience. We will share an update once the issue is resolved.

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