Outage in Criteo Services

Users may have trouble with Criteo API analytics performance

Resolved Minor
September 11, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

Users may have trouble using Criteo API Analytics. Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.
Components affected
Criteo Services Account Management Criteo Services Application Management Criteo Services Campaign Criteo Services Analytics Criteo Services Audiences Criteo Services Catalog
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 01:55PM

This incident has been resolved. There should be no more delays with the RM API.

MONITORING about 1 month ago - at 09/12/2025 07:13PM

The incident has improved and report generation is currently working. We are continuing to monitor the situation for any possible recurrence of the issue

IDENTIFIED about 1 month ago - at 09/12/2025 05:06PM

Users of the Retail Media API may experience extended times when generating reports during peak user activity.

We have identified the root cause behind this incident and are working on restoring a full service.

IDENTIFIED about 1 month ago - at 09/12/2025 05:04PM

Users of the Retail Media API may experience extended times when generating reports during peak user activity.

We have identified the root cause behind this incident and are working on restoring a full service.

INVESTIGATING about 1 month ago - at 09/11/2025 01:55PM

Users may have trouble using Criteo API Analytics.

Our team is investigating and we will communicate more information as soon as we have it. We apologize for any disruption caused.

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