Outage in Crossref

Internal Server Error (500) received in Metadata deposits done via Record Form and OJS.

Resolved Minor

July 02, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an incident that is affecting metadata deposits of members using the record form and OJS instance. We'll provide updates as soon as we know more. If you have any questions, contact the support team at support@crossref.org.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 02:27PM

This incident has been resolved.

MONITORING 10 months ago - at 07/02/2025 02:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/02/2025 01:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/02/2025 12:49PM

This issue has been identified, and we will be deploying an emergency release starting at 1300 UTC (and continuing through 1500 UTC) to fix the problem.

Our members may experience delays in deposit system admin tool (doi.crossref.org) processing. Deposits submitted during this time will be stored and processed after the emergency maintenance has been completed. -IF

INVESTIGATING 10 months ago - at 07/02/2025 12:15PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/02/2025 08:12AM

We are investigating an incident that is affecting metadata deposits of members using the record form and OJS instance. We'll provide updates as soon as we know more.

If you have any questions, contact the support team at support@crossref.org.

Latest Crossref outages

Bug identified, possibly resulting in failed submissions. Emergency maintenance scheduled. - about 22 hours ago

April 2026 JSON Snapshot is missing data for records created or updated on 4/29 and 4/30 - 5 days ago

REST API Indexing Stalled since April 29th. Impacts on downstream services. - 7 days ago

Main website down between 05:46 UTC and 06:47 UTC - 22 days ago

Crossref Resolution Reports unavailable - about 2 months ago

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