Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in Crossref

Members reporting errors when attempting to update records using the new Metadata Manager

Resolved Minor
December 16, 2025 - Started about 2 months ago - Lasted 24 days
Official incident page

Incident Report

We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
Components affected
Crossref Record registration form

Need to monitor Crossref outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/09/2026 03:44PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 01/05/2026 08:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 12/16/2025 08:55PM

The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF

INVESTIGATING about 2 months ago - at 12/16/2025 07:17PM

We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF

Latest Crossref outages

Degraded performance in our test admin tool - test.crossref.org - about 2 months ago
Crossref Participation Reports unavailable for several hours due to server problem - 2 months ago
Login Issues with iThenticate accounts/Similarity Check - 2 months ago
Dropped sessions when adding contributors to Metadata Manager registrations - 2 months ago
Submission log emails not being sent for all registrations - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook