This incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
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