Outage in Crossref
Members reporting errors when attempting to update records using the new Metadata Manager
Resolved MinorIncident Report
We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
Components affected
Crossref Record registration formTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/09/2026 03:44PM
This incident has been resolved.
IDENTIFIED
3 months ago - at 01/05/2026 08:03PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 12/16/2025 08:55PM
The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
INVESTIGATING
4 months ago - at 12/16/2025 07:17PM
We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
Latest Crossref outages
Main website down between 05:46 UTC and 06:47 UTC - 2 days ago
Crossref Resolution Reports unavailable - 26 days ago
Crossref DOIs not resolving/ DOI registration failing - about 1 month ago
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