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Outage in Crossref

Dropped sessions when adding contributors to Metadata Manager registrations

Resolved Minor
December 02, 2025 - Started 2 months ago - Lasted about 1 month
Official incident page

Incident Report

Several members have reported that their sessions have been dropped (screen turning white) when attempting to add contributor metadata to their registrations within Metadata Manager - https://www.crossref.org/metadatamanager/. Members facing this issue should register their metadata without contributors and then use the new record registration form - https://manage.crossref.org/records - to import those records so their contributors can be added to the metadata. Please contact our support team - support@crossref.org - if you have questions. - IF
Components affected
Crossref Metadata Manager

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/02/2026 07:06PM

We have deprecated - https://www.crossref.org/deprecated/ - our previous Metadata Manager tool. Members who previously made use of Metadata Manager to register their metadata should move to our new form - https://manage.crossref.org/records. Please contact our support team - support@crossref.org - if you have questions. - IF

INVESTIGATING 2 months ago - at 12/02/2025 07:54PM

Several members have reported that their sessions have been dropped (screen turning white) when attempting to add contributor metadata to their registrations within Metadata Manager - https://www.crossref.org/metadatamanager/. Members facing this issue should register their metadata without contributors and then use the new record registration form - https://manage.crossref.org/records - to import those records so their contributors can be added to the metadata. Please contact our support team - support@crossref.org - if you have questions. - IF

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