Outage in Crownpeak Fredhopper
Fredhopper Monday Maintenance Window
Resolved Minor
August 11, 2025 - Started 9 months ago
- Lasted about 3 hours
Incident Report
Weekly Maintenance
During this maintenance window, you may experience:
- Trigger processing delays between 11:00 UTC and 14:00 UTC
Please be assured that we do not expect there to be any downtime as part of this maintenance work.
No further impact is expected, but if you notice any issues, please log a ticket with us.
FHR Upgrades:
As communicated in the Building on Our Success: Introducing FHR 25.2 article, production environments, including commit config and "treat as live" environments, will take place as part of regular Monday maintenance on Monday the 11th & 18th of August 2025.
Please note if you have a commit config environment, it is important that both the target and source environments are both reindexed and have 25.2 initialized BEFORE a commit config is triggered or it will fail.
Individual customer emails have been sent to key stakeholders to confirm on which of the production upgrade dates an upgrade will take place.
No downtime is expected as part of the FHR 25.2 upgrade.
Components affected
Crownpeak Fredhopper CIDP - Items API Crownpeak Fredhopper Static File Data API in AP1 Region Crownpeak Fredhopper Static File Data API in AP2 Region Crownpeak Fredhopper Static File Data API in EU1 Region Crownpeak Fredhopper Static File Data API in US1 RegionTrusted by 1,000+ teams
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