Outage in Crownpeak Fredhopper
Fredhopper Monday Maintenance Window
Resolved Minor
September 01, 2025 - Started 9 months ago
- Lasted about 3 hours
Incident Report
Weekly Maintenance
During this maintenance window, you may experience:
- Trigger processing delays between 11:00 UTC and 14:00 UTC
Please be assured that we do not expect there to be any downtime as part of this maintenance work.
No further impact is expected, but if you notice any issues, please log a ticket with us.
FHR Upgrades:
FHR 25.3 - Pre-peak release Deployment Schedule
The FHR 25.3 release adds Chinese and Korean language support with additional stability improvements. Deployment will take place in stages:
The FHR 25.3 release adds Chinese and Korean language support with additional stability improvements. Deployment will take place in stages:
-
Monday, 1st September 2025
- Deployment to all test environments (excluding those with commit config).
-
Monday, 15th September 2025
- Deployment to all production environments, including “treat as live” environments, as well as commit config test environments.
Please note:
- If you have a commit config environment, both the target and source environments must be reindexed and have 25.3 initialised before a commit config is triggered. Otherwise, the process will fail.
- No downtime is expected as part of the FHR 25.3 upgrade.
For additional details, please review the FHR 25.3 Release Notes.
Components affected
Crownpeak Fredhopper CIDP - Items API Crownpeak Fredhopper Static File Data API in AP1 Region Crownpeak Fredhopper Static File Data API in AP2 Region Crownpeak Fredhopper Static File Data API in EU1 Region Crownpeak Fredhopper Static File Data API in US1 RegionTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Crownpeak Fredhopper outages
Fredhopper Monday Maintenance Window - about 24 hours ago
Upcoming Email Domain Change – Action Not Required - 5 days ago
Fredhopper Monday Maintenance Window - 8 days ago
Fredhopper Monday Maintenance Window - 15 days ago
Fredhopper Monday Maintenance Window - 22 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
