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Outage in Crownpeak Fredhopper

Fredhopper Monday Maintenance Window

Resolved Minor

September 01, 2025 - Started 19 days ago - Lasted about 3 hours

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Outage Details

Weekly Maintenance

During this maintenance window, you may experience:

Trigger processing delays between 11:00 UTC and 14:00 UTC

Please be assured that we do not expect there to be any downtime as part of this maintenance work.

No further impact is expected, but if you notice any issues, please log a ticket with us.

FHR Upgrades:

FHR 25.3 - Pre-peak release Deployment Schedule
The FHR 25.3 release adds Chinese and Korean language support with additional stability improvements. Deployment will take place in stages:

Monday, 1st September 2025
- Deployment to all test environments (excluding those with commit config).
Monday, 15th September 2025
- Deployment to all production environments, including “treat as live” environments, as well as commit config test environments.

Please note:

If you have a commit config environment, both the target and source environments must be reindexed and have 25.3 initialised before a commit config is triggered. Otherwise, the process will fail.
No downtime is expected as part of the FHR 25.3 upgrade.

For additional details, please review the FHR 25.3 Release Notes.

Components affected

Crownpeak Fredhopper CIDP - Items API Crownpeak Fredhopper Static File Data API in AP1 Region Crownpeak Fredhopper Static File Data API in AP2 Region Crownpeak Fredhopper Static File Data API in EU1 Region Crownpeak Fredhopper Static File Data API in US1 Region

Latest Crownpeak Fredhopper outages

Fredhopper Monday Maintenance Window - 5 days ago

Fredhopper Monday Maintenance Window - 12 days ago

Halt of FHR 25.3 Roll-out - 19 days ago

Fredhopper Monday Maintenance Window - 26 days ago

Fredhopper Monday Maintenance Window - about 1 month ago

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