Outage in Crownpeak Fredhopper

Fredhopper Monday Maintenance Window

Resolved Minor

February 02, 2026 - Started 4 months ago - Lasted about 3 hours

Incident Report

During this maintenance window, you may experience:

Trigger processing delays between 11:00 UTC and 14:00 UTC
FHR 26.1 Deployment to all non-commit config/treat-as-live test environments

Please be assured that we do not expect there to be any downtime as part of this maintenance work.
No further impact is expected, but if you notice any issues, please log a ticket with us.

Please note that the first FHR release of 2026, FHR 26.1, is scheduled to be deployed to testing environments on February 2nd. You can find more information about how we will be handling releases in 2026 and beyond here, we have also published an article detailing the rough windows in which all 2026 releases will take place; you can view it here. All release notes will be published within the Release Notes with in a week of the deployment.

Components affected

Crownpeak Fredhopper CIDP - Items API Crownpeak Fredhopper Static File Data API in AP1 Region Crownpeak Fredhopper Static File Data API in AP2 Region Crownpeak Fredhopper Static File Data API in EU1 Region Crownpeak Fredhopper Static File Data API in US1 Region

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