Outage in Crownpeak Fredhopper

Fredhopper Monday Maintenance Window

Resolved Minor

March 09, 2026 - Started about 1 month ago - Lasted about 3 hours

Incident Report

During this maintenance window, you may experience:

Trigger processing delays between 11:00 UTC and 14:00 UTC

Please be assured that we do not expect there to be any downtime as part of this maintenance work.
No further impact is expected, but if you notice any issues, please log a ticket with us.

Please note that FHR 2026#2, is scheduled to be deployed to live environments on March 16th 2026.
You can find more information about how we will be handling releases in 2026 and beyond here, we have also published an article detailing the rough windows in which all 2026 releases will take place; you can view it here.
All release notes will be published within the Release Notes section on the Friday before deployment.

Components affected

Crownpeak Fredhopper CIDP - Items API Crownpeak Fredhopper Static File Data API in AP1 Region Crownpeak Fredhopper Static File Data API in AP2 Region Crownpeak Fredhopper Static File Data API in EU1 Region Crownpeak Fredhopper Static File Data API in US1 Region

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