Outage in Crownpeak Fredhopper
FHR Search Outage 12-06-2026
Resolved Major
June 12, 2026 - Started 7 days ago
- Lasted about 4 hours
Incident Report
SUMMARY
- Regions affected: All
- Customer Impact: Query API Service is completely unavailable
June 12th 2026 11:04 UTC
We are currently investigating an issue reports of an issue affecting the FHR Query API in multiple regions.
More information to follow.
FOR MORE INFORMATION
All currently available information is included in this article. We will continue to provided updates on the issue here as we work to resolve the incident.
If you have logged a ticket with us we will provide the same information there as soon as possible.
The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.
Components affected
Crownpeak Fredhopper Query API in AP1 Region Crownpeak Fredhopper Query API in AP2 Region Crownpeak Fredhopper Query API in EU1 Region Crownpeak Fredhopper Query API in US1 RegionTrusted by 1,000+ teams
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