Outage in Crusoe Energy

VM Connectivity and Performance Degradation in the Iceland Region

Resolved Minor

October 30, 2025 - Started 4 months ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating an incident affecting VM connectivity and performance in the Iceland region. Our Engineering teams are actively engaged and working to isolate the root cause. We will provide updates as our investigation progresses.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/04/2025 07:46PM

Issue resolved.

MONITORING 4 months ago - at 10/30/2025 06:10AM

We have mitigated the issue and connectivity is confirmed to be restored. We will monitor overnight.

IDENTIFIED 4 months ago - at 10/30/2025 04:55AM

We have identified the issue and are deploying a fix.

INVESTIGATING 4 months ago - at 10/30/2025 02:36AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/30/2025 02:35AM

We have isolated the issue to a subset of VMs within the Iceland region and determined that it is not a core network transport failure.

Our Engineering teams are continuing to actively troubleshoot the issue to restore service as soon as possible.

INVESTIGATING 4 months ago - at 10/30/2025 12:46AM

We are currently investigating an incident affecting VM connectivity and performance in the Iceland region.

Our Engineering teams are actively engaged and working to isolate the root cause. We will provide updates as our investigation progresses.

Latest Crusoe Energy outages

Shared Volume Creation/Deletion Unavailable in eu-iceland1-a region - 11 days ago

Custom Image Creation Issues in EU-Iceland - 11 days ago

CCR Push/Pull Outage Unavailable in Multiple Regions - 13 days ago

Direct NFS mounts unavailable in eu-iceland1 - about 2 months ago

VMs throwing Device Not Ready errors in eu-iceland1-a - about 2 months ago

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