Outage in Crusoe Energy

VM Creation Failure

Resolved Minor

October 03, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue that is preventing new or restarted Virtual Machines from booting successfully on all instance types. Existing, currently running VMs are not affected and will continue to operate normally. We advise customers to avoid rebooting critical workloads on this hardware until a resolution is in place. Our engineering teams are actively investigating the root cause and are working to restore normal provisioning operations as quickly as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/03/2025 07:09AM

Update: The issue is now resolved.
The engineering team has implemented a fix and confirmed that normal provisioning operations have been restored.

INVESTIGATING 4 months ago - at 10/03/2025 01:10AM

We have identified an issue that is preventing new or restarted Virtual Machines from booting successfully on all instance types.

Existing, currently running VMs are not affected and will continue to operate normally. We advise customers to avoid rebooting critical workloads on this hardware until a resolution is in place.

Our engineering teams are actively investigating the root cause and are working to restore normal provisioning operations as quickly as possible.

Latest Crusoe Energy outages

Shared Volume Creation/Deletion Unavailable in eu-iceland1-a region - 10 days ago

Custom Image Creation Issues in EU-Iceland - 11 days ago

CCR Push/Pull Outage Unavailable in Multiple Regions - 13 days ago

Direct NFS mounts unavailable in eu-iceland1 - about 2 months ago

VMs throwing Device Not Ready errors in eu-iceland1-a - about 2 months ago

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