Outage in Crypto.com

Crypto.com app Withdrawal Issue Impacting Android Customers to External / Defi Wallet

Resolved Minor
April 06, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are aware of a current issue impacting Android Crypto.com App (v 3.183.20) customers on crypto withdrawals to External / Defi Wallet. We are working diligently on a fix. For impacted customers, please attempt to turn off passcode when opening the app as a workaround. We shall provide an updates asap. Thank you very much for your attention and patience.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/08/2024 01:02AM

This issue is resolved. Please update your Crypto.com app to the latest version. Thank you very much for your attention and patience in this.

MONITORING over 1 year ago - at 04/06/2024 08:10PM

Hotfix for Android Crypto.com App (v.3.183.21) released to all countries' Play Store. Please update your app to this version if you are impacted by this issue.

IDENTIFIED over 1 year ago - at 04/06/2024 10:02AM

We are aware of a current issue impacting Android Crypto.com App (v 3.183.20) customers on crypto withdrawals to External / Defi Wallet. We are working diligently on a fix. For impacted customers, please attempt to turn off passcode when opening the app as a workaround. We shall provide an updates asap. Thank you very much for your attention and patience.

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