Outage in CSG Forte

Active File Delivery Reporting Incident - October 23, 2024

Resolved Minor
October 23, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.
Components affected
CSG Forte Custom Activity Files
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/23/2024 05:45PM

This incident has been resolved. All affected reports were requeued and sent out before 8 AM PST.

MONITORING about 2 months ago - at 10/23/2024 03:33PM

All reports have now gone out. For anyone that received duplicate notifications, we ask you to only import the latest file to mark today's payments. We apologize for the inconvenience this issue has caused and welcome you to reach out to our Support Teams at customerservice@forte.net or 866.290.5400 if further assistance is needed. We value your business and appreciate your patience as we resolved this issue.

IDENTIFIED about 2 months ago - at 10/23/2024 03:05PM

We have identified the issue and have sent out new versions of most reports. If you still have not received a corrected file, one will be provided shortly.

INVESTIGATING about 2 months ago - at 10/23/2024 02:36PM

We are currently investigating an issue with custom activity files where transactions from prior days are included in today's reports. We are working to resolve and will regenerate affected reports when complete. Will provide the next update in 30 minutes. Thank you for your patience.

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