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Outage in CSG Forte

REST API - Degraded Performance

Resolved Minor
August 19, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.
Components affected
CSG Forte REST Web Services CSG Forte Support Services

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/19/2025 05:07PM

This incident has been resolved.

MONITORING 5 months ago - at 08/19/2025 03:25PM

We have discovered and resolved the issues that caused degraded performance across our REST API environment. Please reach out to our Support Teams at customerservice@forte.net if any further assistance is needed. We sincerely apologize for any inconvenience this incident may have caused. We will continue to monitor the environment for stability.

INVESTIGATING 5 months ago - at 08/19/2025 02:58PM

We are currently investigating an incident causing service degradation to our REST API environment. We will update this status as more information becomes available. Some merchants and partners may be experiencing 503 error responses.

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