Outage in CSG Forte

Connectivity Issues Impacting Multiple Products

Resolved Major
October 20, 2025 - Started about 17 hours ago - Lasted about 7 hours
Official incident page

Incident Report

CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.
Components affected
CSG Forte REST Web Services CSG Forte Bill pay - Online payments CSG Forte Custom Activity Files

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 10/21/2025 12:46AM

All services have been fully resolved.

INVESTIGATING about 14 hours ago - at 10/20/2025 08:50PM

BillPay services have been restored at this time. We are still seeing multiple services with degradation as a result of today's outage. Will continue to provide updates as they become available.

INVESTIGATING about 17 hours ago - at 10/20/2025 06:04PM

CSG Forte is continuing to experience service degradation across our platforms as a result of today's outage with our public cloud provider. BillPay websites are down and our REST API platform is experiencing connectivity issues. Additionally, daily reports cannot be generated and sent out. We will provide updates from our provider as they become available.

Latest CSG Forte outages

Degraded Performance for Secure Web Pay Checkout - about 1 month ago
REST API - Degraded Performance - 2 months ago
Forte Verification Latency - 2 months ago
Forte IVR - Degraded Performance - 2 months ago
Connectivity Issues Impacting Multiple Products - 3 months ago

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