Service issue: Online Portal Access

The issue affecting access to the Direct portal and API has now been fully resolved.

All services are operating normally.

We are completing an internal review to confirm that any impacts have been fully remediated and to ensure continued stability.

Thank you for your patience.

Access to the Direct portal and API has been restored, but we are aware that the provider is still experiencing ongoing issues which may cause some instability.

We are actively monitoring the situation and working with the provider to ensure full resolution.

We have identified that the issue affecting access to the Direct portal is also impacting API connection.

Our team is investigating this as a priority and working to restore normal access as quickly as possible.

We're currently aware of an issue preventing some customers from logging into the Direct portal.

Our team is investigating this as a priority and working to restore normal access as quickly as possible.