Outage in Currencycloud

Service issue: Online Portal Access

Resolved Major

November 18, 2025 - Started 2 months ago - Lasted about 21 hours
Official incident page

Incident Report

We're currently aware of an issue preventing some customers from logging into the Direct portal. Our team is investigating this as a priority and working to restore normal access as quickly as possible.

Components affected

Currencycloud API Currencycloud Paydirect.io / Direct

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/19/2025 08:46AM

The issue affecting access to the Direct portal and API has now been fully resolved.

All services are operating normally.

We are completing an internal review to confirm that any impacts have been fully remediated and to ensure continued stability.

Thank you for your patience.

MONITORING 2 months ago - at 11/18/2025 02:52PM

Access to the Direct portal and API has been restored, but we are aware that the provider is still experiencing ongoing issues which may cause some instability.

We are actively monitoring the situation and working with the provider to ensure full resolution.

IDENTIFIED 2 months ago - at 11/18/2025 12:16PM

We have identified that the issue affecting access to the Direct portal is also impacting API connection.

Our team is investigating this as a priority and working to restore normal access as quickly as possible.

IDENTIFIED 2 months ago - at 11/18/2025 11:59AM

We're currently aware of an issue preventing some customers from logging into the Direct portal.

Our team is investigating this as a priority and working to restore normal access as quickly as possible.

Latest Currencycloud outages

Degraded Performance – EUR Payments via Direct Debit - 1 day ago

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Virtual account creation service degraded - 16 days ago

Delay in Virtual Account Creation. - 18 days ago

RON Payment Status Display - about 1 month ago

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