Outage in Currencycloud
Issues accessing API and Direct
Resolved MajorIncident Report
Summary AI Generated
Currencycloud experienced a major system issue that impacted their API and Direct platform, affecting payments, conversions, and API functionality for 51 minutes. The outage caused service disruptions, authentication issues, and failed requests for customers accessing api.currencycloud.com and direct.currencycloud.com. The engineering team identified the root cause and implemented a fix to fully restore all services to normal operation.
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
Components affected
Currencycloud Payments Currencycloud Conversions Currencycloud Paydirect.io / Direct Currencycloud APINeed to monitor Currencycloud outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/02/2026 01:18PM
The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally.
Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability.
We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.
INVESTIGATING
3 days ago - at 04/02/2026 01:16PM
The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally.
Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability.
We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.
INVESTIGATING
3 days ago - at 04/02/2026 12:32PM
We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
Thank you for your patience, and we apologise for any inconvenience caused.
INVESTIGATING
3 days ago - at 04/02/2026 12:29PM
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
Latest Currencycloud outages
Degraded Performance – Local DKK Payments - 5 days ago
Delays in Confirmation of Payee (COP) inbound service - 23 days ago
Demo Environment – Login and API Connectivity Issues - 24 days ago
Payment Tracking Unavailable - about 1 month ago
Unable to get rate for KWD - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
