Outage in Currencycloud
Issues accessing API and Direct
Resolved MajorIncident Report
Summary AI Generated
Currencycloud experienced a major system issue that impacted their API and Direct platform, affecting payments, conversions, and API functionality for 51 minutes. The outage caused service disruptions, authentication issues, and failed requests for customers accessing api.currencycloud.com and direct.currencycloud.com. The engineering team identified the root cause and implemented a fix to fully restore all services to normal operation.
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
Components affected
Currencycloud API Currencycloud Payments Currencycloud Conversions Currencycloud Paydirect.io / DirectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/02/2026 01:18PM
The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally.
Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability.
We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.
INVESTIGATING
about 1 month ago - at 04/02/2026 01:16PM
The issue affecting API traffic to api.currencycloud.com has now been fully resolved. Services have returned to expected behaviour, and all systems are operating normally.
Our teams identified the root cause and implemented a fix to restore full functionality. We will continue to monitor the platform to ensure ongoing stability.
We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.
INVESTIGATING
about 1 month ago - at 04/02/2026 12:32PM
We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
Thank you for your patience, and we apologise for any inconvenience caused.
INVESTIGATING
about 1 month ago - at 04/02/2026 12:29PM
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
Latest Currencycloud outages
Platform Maintenance - 1 day ago
Local EUR Payment Status - 3 days ago
Service Update – Customer Support Availability - 3 days ago
Intermittent Two‑Factor Authentication Issues - 4 days ago
Erste Payment Status Updates - 7 days ago
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