Outage in Currencycloud
Intermittent Two‑Factor Authentication Issues
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced intermittent issues with Authy-based two-factor authentication that prevented some customers from logging in to the Paydirect.io / Direct service. Customers were advised to use SMS-based verification as a temporary workaround during the 5-hour incident. The Authy 2FA issue was resolved and normal login functionality was restored.
We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in.
While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method.
Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused and thank you for your patience.
Components affected
Currencycloud Paydirect.io / DirectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/07/2026 04:13PM
The issue affecting Authy two‑factor authentication (2FA) has been resolved and customers should now be able to log in as normal.
We will continue to monitor authentication services to ensure ongoing stability.
Thank you for your patience while this was investigated.
INVESTIGATING
4 days ago - at 05/07/2026 11:16AM
We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in.
While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method.
Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused and thank you for your patience.
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