Outage in Currencycloud
Service Update – Customer Support Availability
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced a phone support service outage that prevented customers from reaching support by telephone for 4.5 hours. Email and in-app support channels remained operational during the incident, providing alternative contact methods for customers. The phone support service was fully restored and all support channels returned to normal operation.
We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone.
Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available.
Further updates will be provided as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/08/2026 02:10PM
The issue affecting our phone support service has now been resolved.
All support channels, including phone, email, and in‑app support, are fully operational.
We apologise for any inconvenience caused and thank you for your patience.
INVESTIGATING
3 days ago - at 05/08/2026 09:41AM
We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone.
Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available.
Further updates will be provided as more information becomes available.
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