Outage in Currencycloud
Login Issues with MFA Authentication
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced a 4.1-hour incident where some customers encountered errors during multi-factor authentication (MFA/2FA) when attempting to log in to the platform. The issue affected the Paydirect.io / Direct components and prevented affected users from accessing their accounts. The technical teams implemented changes to resolve the authentication errors and restored normal login functionality.
We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service.
We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.
Components affected
Currencycloud Paydirect.io / DirectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/03/2026 09:39PM
The issue affecting a small number of customers experiencing errors during multi-factor authentication (MFA/2FA) when logging in has now been resolved.
Our teams implemented changes and have confirmed that normal service has been restored.
We sincerely apologise for any inconvenience this incident may have caused and appreciate your patience.
INVESTIGATING
5 days ago - at 06/03/2026 05:40PM
We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service.
We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.
Latest Currencycloud outages
Direct paydirect.io Access Denied - about 16 hours ago
Processing delays TRY, CHF & MXN local payments - 4 days ago
FX Trading Issue - 11 days ago
Clients experiencing Multiple Invalid SCA Error - 18 days ago
Issue affecting local EUR payments - 20 days ago
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