Local EUR Payment Processing Delays

The issue affecting EUR payment services through one of our banking partners has been fully resolved. Services were restored on the day the issue was identified, and all payment processing functionality has been operating as expected since resolution.

Following service restoration, all impacted transactions were reviewed and remediated.

Any remaining delayed items have now been addressed, and normal processing has resumed.

We apologise for any inconvenience caused and appreciate your patience while we worked with our banking partner to resolve the issue.

The issue affecting local EUR payment services through our banking partners has been resolved and services have been restored. Payment processing and virtual account services are operating normally once again.

Our teams are completing recovery activities for a small number of transactions impacted during the outage and are monitoring the service closely to ensure a full return to normal operations. Customer funds remain secure.

We will continue to monitor the service and provide a further update once all recovery activities have been completed.

We have identified an issue affecting local EUR payment services through our banking partners. As a result, some EUR payments may experience delays, and the creation of new EUR virtual accounts may be temporarily unavailable.

Our banking partner has identified the underlying cause and is actively implementing a fix. We are working closely with them and continue to monitor progress while taking steps to minimise customer impact.

Customer funds remain secure, and we will provide further updates as more information becomes available

We are currently investigating an issue affecting local EUR payment services through our banking partners. As a result, some payments may experience delays while we work to restore normal service.

Our teams are actively engaged with the provider and are taking steps to minimise customer impact.

Customer funds remain secure, and we will provide further updates as more information becomes available.