Outage in Currencycloud
Some Customers Experiencing Payment Failures and Processing Delays for CAD
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced a 17.8-hour incident in which some customers faced CAD payment failures and processing delays due to an issue with one of their banking partners. Payments with a value date of 31 August 2026 were particularly impacted, with a subset failing to complete successfully and being returned as failed. The issue was resolved on 1 September 2026, with normal service restored, though affected customers may need to resubmit their failed transactions.
We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.
Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Components affected
Currencycloud PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/01/2026 11:06AM
The issue affecting payment processing has been resolved and normal service has been restored.
During the incident, some customers experienced CAD payment failures. While services are now operating normally, a subset of CAD payments with a value date of 31 August 2026 did not complete successfully and were returned as failed. Customers with affected payments may need to resubmit those transactions.
We apologise for the inconvenience caused and thank our customers for their patience while we worked to restore service.
INVESTIGATING
14 days ago - at 08/31/2026 05:20PM
We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.
Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
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