Outage in Currencycloud
Some Customers Unable to View Beneficiary Information
Resolved MinorIncident Report
Summary AI Generated
Currencycloud's Direct platform experienced a 2.7-hour incident where some customers were unable to view beneficiary information, receiving errors when attempting to access beneficiary details within the Payments component. Recovery actions were implemented, restoring access to beneficiary records before the incident was fully resolved and confirmed stable through monitoring.
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
Components affected
Currencycloud PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/01/2026 04:15PM
The issue affecting the ability to view beneficiary information has now been resolved. Beneficiary details are loading normally and service stability has been confirmed through monitoring.
We apologize for the inconvenience caused and appreciate your patience while teams investigated and restored the service.
MONITORING
14 days ago - at 09/01/2026 02:33PM
We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors.
We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
INVESTIGATING
14 days ago - at 09/01/2026 01:36PM
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
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