Outage in Currencycloud
Issue Affecting Payment Processing
Resolved MinorIncident Report
Summary AI Generated
Currencycloud experienced a 17-hour incident where an internal technical issue caused delays in payment status updates being reflected within the platform. Payments across multiple currencies and routes appeared stuck in intermediate statuses, though all underlying payment processing and execution continued unaffected throughout. The issue was resolved on 1 September 2026, with all payment statuses subsequently updated correctly.
We have identified an issue impacting payment processing. As a result, some payments may experience delays.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
Components affected
Currencycloud PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/02/2026 08:41AM
The issue impacting payment processing was related to payment status updates only.
All payments continued to be processed and executed as instructed. Due to an internal technical issue, we identified a delay in payment status updates being reflected within the platform. As a result, a subset of customers across multiple currencies and payment routes may have seen payments remain in an intermediate status for longer than expected, despite the payments being processed successfully.
The issue was successfully resolved on 1 September 2026. All payment statuses have since been updated correctly, and no delays were experienced in the underlying processing or execution of payments.
The service is operating normally. We apologise for any inconvenience caused.
INVESTIGATING
13 days ago - at 09/01/2026 03:34PM
We have identified an issue impacting payment processing. As a result, some payments may experience delays.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
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