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Outage in Currencycloud

Issue affecting foreign exchange quote and trade processing

Resolved Minor
September 11, 2026 - Started 4 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Currencycloud experienced an issue with foreign exchange quote and trade processing affecting a subset of non-major currency pairs, lasting approximately 68 hours. Traffic was rerouted to an alternative provider as a mitigation measure, which restored trading functionality while the root cause was investigated. The incident was fully resolved on September 14, 2026, with all traffic returned to the standard provider and normal quote and trade processing confirmed.

We are currently experiencing an issue affecting foreign exchange quote and trade processing for a subset of currency pairs. To minimise customer impact, traffic has been rerouted to an alternative provider while our teams investigate the underlying issue. Customers may experience reduced quote availability or delays for some non-major currency pairs. We are actively monitoring the service and will provide further updates as more information becomes available.
Components affected
Currencycloud Conversions

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 09/14/2026 09:34AM

We have resolved the issue affecting foreign exchange quote and trade processing. Following investigation and recovery activities, services have been fully restored and traffic has been returned to the standard provider configuration.

Quote and trade processing are operating normally, and monitoring has confirmed stable performance across affected currency pairs. We will continue routine monitoring, but no further customer impact is expected.

MONITORING 3 days ago - at 09/11/2026 04:17PM

We have identified the cause of the issue affecting foreign exchange quote and trade processing and have implemented mitigation measures to restore service availability. Trading functionality has been restored and quote requests have been rerouted through an alternative provider while we continue to monitor platform stability.

Customers may continue to experience differences in quote availability for a small subset of currency pairs while traffic remains routed through the alternative provider. Our teams are actively monitoring the service and validating performance before returning to the standard provider configuration.

INVESTIGATING 4 days ago - at 09/11/2026 01:57PM

We are currently experiencing an issue affecting foreign exchange quote and trade processing for a subset of currency pairs. To minimise customer impact, traffic has been rerouted to an alternative provider while our teams investigate the underlying issue.

Customers may experience reduced quote availability or delays for some non-major currency pairs. We are actively monitoring the service and will provide further updates as more information becomes available.

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