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Outage in Cuseum

Issue identified with Blackbaud services

Resolved Minor
March 02, 2026 - Started 25 days ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue affecting Blackbaud customers. Blackbaud is returning "504 Gateway Timeout" errors on their side. Our team is monitoring Blackbaud's progress in resolving the issue. You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/s8trlcbc0hlh If you require further information, please don't hesitate to contact our support team.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 03/03/2026 04:49PM

We are pleased to report that the issue has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team.

Update from Blackbaud:
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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Blackbaud issue timeline here: https://status.blackbaud.com/incidents/s8trlcbc0hlh

IDENTIFIED 25 days ago - at 03/02/2026 08:48PM

Update from Blackbaud:
We continue to see stable login response times and reduced navigation errors following recent configuration changes. We will continue monitoring system performance to ensure ongoing stability. Please continue to reference this page for updates
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You can follow their updates here: https://status.blackbaud.com/incidents/s8trlcbc0hlh

IDENTIFIED 25 days ago - at 03/02/2026 07:22PM

Update from Blackbaud:
We continue to see a reduction in the number of errors received by users when attempting to login or navigate through their Blackbaud solutions. Our engineers are continuing to investigate to identify the root cause and work toward full resolution of this incident. We continue monitoring system performance. Please continue to reference this page for updates.
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You can follow their updates here: https://status.blackbaud.com/incidents/s8trlcbc0hlh

IDENTIFIED 25 days ago - at 03/02/2026 05:56PM

Update from Blackbaud:
Intermittent issues are recurring. Users are receiving errors including "504 Gateway Timeout" when attempting to login or navigate through their solutions. Our engineers are investigating this error and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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You can follow their updates here: https://status.blackbaud.com/incidents/s8trlcbc0hlh

IDENTIFIED 25 days ago - at 03/02/2026 04:13PM

We have identified an issue affecting Blackbaud customers. Blackbaud is returning "504 Gateway Timeout" errors on their side. Our team is monitoring Blackbaud's progress in resolving the issue.

You can follow the Blackbaud issue here: https://status.blackbaud.com/incidents/s8trlcbc0hlh

If you require further information, please don't hesitate to contact our support team.

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