Outage in Cvent
Issues with Registration Capacity and Prematurely Full Events
Resolved Minor
May 13, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Cvent experienced an issue where event invitees received "registration unavailable" or "capacity reached" messages even though actual registration counts were below the set capacity limits. The problem was caused by a delay in processing abandoned in-progress registrations, which withheld event capacity for longer than intended. The incident affected registration functionality across North America for 2.5 hours before being resolved.
We are currently investigating an issue where invitees are encountering messaging indicating event registration is unavailable or has reached capacity, while actual registration counts are below the capacity set by the planner.
This was caused by a delay in the processing of abandoned in-progress registrations, causing event capacity to be withheld for longer than intended. For more information on how in-progress registrations normally interact with event capacities, please see the following knowledge base article: https://support.cvent.com/s/communityarticle/What-does-Registration-Not-Available-Please-try-again-shortly-mean?is_article=true&lang=en_US
This was caused by a delay in the processing of abandoned in-progress registrations, causing event capacity to be withheld for longer than intended. For more information on how in-progress registrations normally interact with event capacities, please see the following knowledge base article: https://support.cvent.com/s/communityarticle/What-does-Registration-Not-Available-Please-try-again-shortly-mean?is_article=true&lang=en_US
Components affected
Cvent North America Cvent Event Marketing & Management Cvent Plan and Promote Cvent RegistrationTrusted by 1,000+ teams
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