Outage in Cybernut

Investigating Issues with Reported Threats Feature

Resolved Minor

December 10, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating two issues linked to Cybernut's Reported Threats feature. Firstly, for certain users/accounts, there can be an inability to successfully report an email, with a timeout occurring instead. Secondly, certain Cybernut training emails are being routed to the Reported Threats section of our Admin Dashboard, and are being treated as threats, as opposed to part of our training. Our Engineering team has identified the issue, and we expect a solution to be deployed by EOB today (Wednesday 10 December). We will continue to provide updates on an ongoing basis.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/10/2025 10:53PM

Engineering has deployed a fix, and systems are back fully operational.

IDENTIFIED 2 months ago - at 12/10/2025 08:34PM

We are currently investigating two issues linked to Cybernut's Reported Threats feature.

Firstly, for certain users/accounts, there can be an inability to successfully report an email, with a timeout occurring instead.

Secondly, certain Cybernut training emails are being routed to the Reported Threats section of our Admin Dashboard, and are being treated as threats, as opposed to part of our training.

Our Engineering team has identified the issue, and we expect a solution to be deployed by EOB today (Wednesday 10 December). We will continue to provide updates on an ongoing basis.

Latest Cybernut outages

Degraded Performance: Reporting Emails / Accessing Training via Gmail Mobile App (iOS/Android) - 10 days ago

Campaign Email Delivery Interruption - 3 months ago

Azure Outage - 4 months ago

AWS Outage - 4 months ago

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