Outage in Cytracom

ControlOne Management Portal - Configuration and Status Delays, Intermittent Connectivity Interruptions

Resolved Minor

October 08, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Configuration changes made in the ControlOne Management Portal and status information are currently experiencing delays populating throughout our platform. A subset of customers using a ControlOne Bridge are experiencing intermittent or degraded connectivity issues. We have identified the cause of the issue and are working on a fix.

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 10/08/2024 08:12PM

This incident is resolved. We have restored functionality for all bridges as well as configuration changes in the ControlOne management portal.

MONITORING 2 months ago - at 10/08/2024 08:01PM

A fix has been implemented. All customers should see no further connectivity interruptions. We are continuing to monitor to ensure reliable configuration changes via the ControlOne portal.

IDENTIFIED 2 months ago - at 10/08/2024 07:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 10/08/2024 07:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 10/08/2024 07:49PM

We are continuing to work on a resolution for this issue. Customers in the EWR, ORD, and LAX regions should see fully restored operation.

IDENTIFIED 2 months ago - at 10/08/2024 07:28PM

We are continuing to implement a fix for the issue.

IDENTIFIED 2 months ago - at 10/08/2024 06:42PM

We have implemented a potential fix for this issue and are actively monitoring the results.

IDENTIFIED 2 months ago - at 10/08/2024 06:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 10/08/2024 05:31PM

Configuration changes made in the ControlOne Management Portal and status information are currently experiencing delays populating throughout our platform. A subset of customers using a ControlOne Bridge are experiencing intermittent or degraded connectivity issues.

We have identified the cause of the issue and are working on a fix.

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