Outage in Daily

Issues connecting to rooms

Resolved Minor
September 28, 2022 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We're investigating an issue preventing some users from connecting to rooms in the us-west-2 region.
Components affected
Daily Core Call Experience
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/28/2022 07:02PM

We're still watching the ongoing AWS status incident until it's resolved. We'll provide another update if anything changes in the meantime.

MONITORING almost 3 years ago - at 09/28/2022 05:41PM

AWS has acknowledged an issue with API Gateway in the us-west-2 region. We're routing API requests to other regions for now, so everything should be operating normally for you and your users. We'll leave this issue open until AWS has resolved their underlying issue and our health checks return to normal.

IDENTIFIED almost 3 years ago - at 09/28/2022 05:11PM

We're routing around a possible networking issue to our API gateways in us-west-2. This should allow your users to connect to calls, but we're still watching for other networking problems or follow-on effects.

INVESTIGATING almost 3 years ago - at 09/28/2022 04:57PM

We're investigating an issue preventing some users from connecting to rooms in the us-west-2 region.

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