Outage in Daktela

Outgoing FB/IG messages doesn't work

Resolved Minor
December 10, 2024 - Started 11 months ago - Lasted 2 days

Incident Report

Dear Customer, we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger. The administration of messages directly on the Facebook website is still functional. The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.
Components affected
Daktela Facebook Messenger

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Latest Updates ( sorted recent to last )
IDENTIFIED 11 months ago - at 12/10/2024 01:35PM

Dear Customer, we regret to inform you that outgoing Facebook/Instagram messages are currently not functioning from the Daktela system. The error was reported today at 2 PM and is manifested in such a way that incoming messages from Facebook pages are visible in Daktela, however, when you create an outgoing message to a user/customer, it will not reach their Messenger. The administration of messages directly on the Facebook website is still functional. The error was caused by Meta switching our applications to development mode. We have contacted Meta to switch it back to production mode.

IDENTIFIED 11 months ago - at 12/11/2024 09:18AM

We are still working intensively with Meta to fix the problem on their side. ETC, maximum 24 hours.

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