Outage in Daktela
Rejected calls in network
Resolved Minor
March 26, 2025 - Started 10 months ago
- Lasted about 5 hours
Incident Report
We have recorded more rejected calls towards the T-Mobile network, specifically via our partner operator Nordic. According to our information, a surge in traffic exceeds the capacity limits of the interconnection between Nordic and T-Mobile. As a result, some calls are not being successfully connected.We are actively working on a solution – we are negotiating with Nordic to increase capacity, and at the same time, we are exploring alternative call routing options through our second partner (Quantcom), which could help temporarily mitigate the issue.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 03/26/2025 10:53AM
We have recorded more rejected calls towards the T-Mobile network, specifically via our partner operator Nordic. According to our information, a surge in traffic exceeds the capacity limits of the interconnection between Nordic and T-Mobile. As a result, some calls are not being successfully connected.We are actively working on a solution – we are negotiating with Nordic to increase capacity, and at the same time, we are exploring alternative call routing options through our second partner (Quantcom), which could help temporarily mitigate the issue.
MONITORING
10 months ago - at 03/26/2025 02:54PM
At this moment, a fix has been deployed that routes the calls through a different operator.
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