Outage in Daktela

Degraded voice service quality in the Czech Republic

Resolved Minor
July 14, 2025 - Started 5 months ago - Lasted 44 minutes

Incident Report

Dear customers,Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution.We apologize for the inconvenience and thank you for your understanding.Kind regards, The Daktela Team
Components affected
Daktela CZ Voice Services

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Latest Updates ( sorted recent to last )
INVESTIGATING 5 months ago - at 07/14/2025 08:58AM

Dear customers,Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner.We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution.We apologize for the inconvenience and thank you for your understanding.Kind regards, The Daktela Team

MONITORING 5 months ago - at 07/14/2025 09:07AM

Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status

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