Delay in dispatching communications / Retraso en despacho de comunicaciones v

This incident has been resolved.

During a period of exceptionally high message-processing volume, the DANAconnect platform began receiving an elevated number of error logs generated by one of the internal background processes. These errors created congestion within the processing pipeline, which in turn caused delays in the dispatching of outbound messages.

Our engineering team promptly investigated the issue and identified the specific massive process responsible for triggering the errors under heavy load. The process was corrected, and normal message-processing performance was restored.

We continue to monitor the platform closely to ensure stable and timely message delivery. Thank you for your understanding.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing delays in the delivery of outbound messages. We will provide updates as we work towards a resolution.