Outage in DAT Freight & Analytics
CarrierWatch is incorrectly flagging some carriers as having inactive authority
Resolved MinorIncident Report
Summary AI Generated
DAT's CarrierWatch incorrectly sent automated email alerts flagging certain carriers as having inactive authority when their status was actually valid. Engineering quickly identified the issue, suspended the affected notifications, and deployed a fix restoring normal email delivery on June 23. The incident was fully resolved on July 1, with a total duration of approximately eight days.
We are currently investigating a technical issue causing CarrierWatch to send incorrect automated emails that flag some carriers as having inactive authority. Customers may receive alerts stating a carrier's authority is inactive when that status is inaccurate.
Our engineering team is actively working on a resolution. We sincerely apologize for the inconvenience and confusion this may cause. We will provide another update as soon as more information is available or a fix has been deployed.
Components affected
DAT Freight & Analytics CarrierWatchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/01/2026 04:07PM
This incident has been resolved.
MONITORING
25 days ago - at 06/23/2026 06:09PM
We identified an issue impacting CarrierWatch email notifications and temporarily suspended notifications while we implemented a fix. The fix has now been applied, and email notifications are working again. We will continue to monitor to ensure normal delivery
IDENTIFIED
25 days ago - at 06/23/2026 04:31PM
We have identified an issue where Carrierwatch was sending incorrect automated emails that flag some carriers as having inactive authority. Our engineering teams have identified the issue and disabled those alert e-mails. Some previously sent messages may still be queued on customer e-mail systems. We sincerely apologize for the inconvenience and confusion this may have caused.
INVESTIGATING
25 days ago - at 06/23/2026 03:06PM
We are currently investigating a technical issue causing CarrierWatch to send incorrect automated emails that flag some carriers as having inactive authority. Customers may receive alerts stating a carrier's authority is inactive when that status is inaccurate.
Our engineering team is actively working on a resolution. We sincerely apologize for the inconvenience and confusion this may cause. We will provide another update as soon as more information is available or a fix has been deployed.
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