Outage in DataClover

Post-deployment Service Outage

Resolved Minor
August 31, 2021 - Started about 4 years ago
Official incident page

Incident Report

The DataClover team performed a routine code deployment to implement new application features and enhancements. During the deployment, a conflict occurred with running processes resulting in database locks. This caused Service Pulse to become unresponsive. Users were unable to connect to the application during this time. Internal monitoring processes alerted the team of the issue within minutes of the deployment. The team was able to investigate and resolve the issue by 9:00 am.

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RESOLVED about 4 years ago - at 09/01/2021 03:02PM

The DataClover team performed a routine code deployment to implement new application features and enhancements. During the deployment, a conflict occurred with running processes resulting in database locks. This caused Service Pulse to become unresponsive. Users were unable to connect to the application during this time.

Internal monitoring processes alerted the team of the issue within minutes of the deployment. The team was able to investigate and resolve the issue by 9:00 am.

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