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Outage in Datadog EU

Delayed processing affecting multiple product data and related alerts.

Resolved Minor
September 18, 2026 - Started 12 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

A third-party networking issue caused processing delays across multiple Datadog EU1 products for approximately 5.7 hours, affecting APM, Log Management, Metrics, Monitors, Network Performance Monitoring, RUM, and Synthetics. Customers experienced delayed data availability and alerts across these services, with products recovering in stages throughout the incident. The issue was fully resolved by 10:24 UTC on September 18, 2026.

We are investigating increased processing delays affecting some customers in our EU region. Customers may experience delays in the availability of product data and related alerts. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/18/2026 10:24AM

The issue is now resolved.

MONITORING 11 days ago - at 09/18/2026 09:27AM

We are monitoring the issue. Query latency is back to the normal baseline for Metrics.

MONITORING 11 days ago - at 09/18/2026 09:00AM

We are monitoring the issue.

We are seeing increased latency for metric queries. Alerting is not impacted.

MONITORING 11 days ago - at 09/18/2026 08:38AM

We are monitoring the issue.

IDENTIFIED 11 days ago - at 09/18/2026 08:10AM

We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue.

We are seeing delays in Metrics queries, but recovery for APM and Cloud Network Monitoring.

We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

IDENTIFIED 11 days ago - at 09/18/2026 07:54AM

We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue.

We have seen recovery for Log Management and RUM. Data is no longer delayed for these products and alerting is up to date and operational.

We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

IDENTIFIED 11 days ago - at 09/18/2026 07:41AM

We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue.

We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

IDENTIFIED 11 days ago - at 09/18/2026 07:25AM

We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider.

Our engineering team is actively working on the issue. We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

IDENTIFIED 11 days ago - at 09/18/2026 07:11AM

We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region.

Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

INVESTIGATING 11 days ago - at 09/18/2026 06:10AM

We are investigating a new increase in processing delays affecting some customers in our EU region. Customers may experience delays in the availability of product data and related alerts.

Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

IDENTIFIED 11 days ago - at 09/18/2026 05:41AM

We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

APM is showing signs of recovery.

IDENTIFIED 11 days ago - at 09/18/2026 05:12AM

We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

Recovery is seen for Metrics, Log Management, RUM, and Cloud SIEM.

IDENTIFIED 11 days ago - at 09/18/2026 05:09AM

We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

INVESTIGATING 12 days ago - at 09/18/2026 04:45AM

We are investigating increased processing delays affecting some customers in our EU region. Customers may experience delays in the availability of product data and related alerts. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

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