Outage in Davidson College

Issue with Duo Desktop and Access to VPN and Other Services

Resolved Minor

May 01, 2026 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

Davidson T&I is aware of an issue with Duo Desktop that is affecting access to VPN and other services that require trusted endpoints to access them, including Banner admin page and Etrive. This issue is related to security enhancements that impact how Duo Desktop connects to local networks. T&I is investigating this issue and will provide updates when available.

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 05/01/2026 05:44PM

Davidson T&I identified the issue and has issued a new certificate for Duo Desktop. Service has been restored to Duo Desktop, VPN, and all services that utilize the application for trusted endpoint verification.

INVESTIGATING 10 days ago - at 05/01/2026 04:01PM

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