Outage in Davidson College
Issues using Mobile CatCards at PawPrint Printers
Resolved MinorIncident Report
Mobile CatCards are currently experiencing issues when logging into PawPrint printers.
If you use your Mobile CatCard to log into a PawPrint printer, you may see the following message: "Unknown card. To associate your card with your account, enter your username and password."
Follow the instructions on the screen to log in with your Davidson email and password on the printer and link your mobile CatCard to your account. You should only have to do this step one.
T&I is aware of this issue and is investigating a technical solution. This issue only affects Mobile CatCards. Physical CatCards are currently unaffected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 09/15/2026 05:34PM
This issue has been resolved. Mobile CatCards are now again able to be used to log in to PawPrint printers.
MONITORING
18 days ago - at 09/15/2026 01:02PM
The issue underlying the Mobile CatCard has been identified. Most users should be able to log in with the Mobile CatCard; T&I is continuing to monitor this issue.
IDENTIFIED
19 days ago - at 09/14/2026 08:55PM
Mobile CatCards are currently experiencing issues when logging into PawPrint printers.
If you use your Mobile CatCard to log into a PawPrint printer, you may see the following message: "Unknown card. To associate your card with your account, enter your username and password."
Follow the instructions on the screen to log in with your Davidson email and password on the printer and link your mobile CatCard to your account. You should only have to do this step one.
T&I is aware of this issue and is investigating a technical solution. This issue only affects Mobile CatCards. Physical CatCards are currently unaffected.
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