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Outage in DaySmart Appointments

Service Provider is Down

Resolved Minor
January 09, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Investigating - Intercom, the tool used to contact our support team and access the Dash Help Center is currently experiencing an issue. At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Appointments in-app support widget. The Appointments platform itself remains operational. We will provide updates as more information becomes available. To monitor the status of Intercom, please visit their status page here: https://www.intercomstatus.com/

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/09/2026 09:38PM

Intercom, the tool used to contact our support team and access the Appointments Help Center, has resolved the reported issues.

Thank you for your patience during this time.

INVESTIGATING about 1 month ago - at 01/09/2026 08:52PM

Investigating - Intercom, the tool used to contact our support team and access the Dash Help Center is currently experiencing an issue.

At this time, customers may be unable to click the Intercom chat, submit support messages or view help documentation through the Appointments in-app support widget. The Appointments platform itself remains operational.

We will provide updates as more information becomes available.

To monitor the status of Intercom, please visit their status page here: https://www.intercomstatus.com/

Latest DaySmart Appointments outages

Account Latency Reported - over 1 year ago

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