Outage in dbt / EMEA AWS
support@getdbt.com address not found
Resolved Minor
August 26, 2026 - Started 17 days ago
- Lasted about 6 hours
Incident Report
We're investigating an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
If you need to contact support, please use the support@dbtlabs.com "support@dbtlabs.com": mailto:support@dbtlabs.com email instead.
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Latest Updates ( sorted recent to last )
MONITORING
17 days ago - at 08/26/2026 05:20PM
Support emails from and to support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com have returned to its normal state and we are continuing to monitor.
INVESTIGATING
17 days ago - at 08/26/2026 04:14PM
We have deployed a fix for the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that was causing "address not found" errors when contacting support. Support emails to this address are being received now, and we are continuing to investigate additional impact that occurred.
INVESTIGATING
17 days ago - at 08/26/2026 03:58PM
We're investigating an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
If you need to contact support, please use the support@dbtlabs.com "support@dbtlabs.com": mailto:support@dbtlabs.com email instead.
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