Outage in dbt Cloud / US AWS

Multiple reports of dbt Cloud being unavailable

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted 1 day

Incident Report

We're investigating an issue where multiple customers have reported that dbt Cloud is not available. This is impacting customers hosted on the US Multi-Cell instances. We are working on identifying the cause and determining a solution. We will provide updates at approximately 15 minute intervals or as soon as new information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING 10 days ago - at 10/21/2025 04:58AM

We have deployed a fix for the degraded performances we were observing and have been noting an improvement as all components appear to be operating normally again. We will continue to monitor the performance. Please contact us at support@getdbt.com if you encounter any issues.

INVESTIGATING 10 days ago - at 10/21/2025 01:33AM

We're continuing to experience degraded performances on varying components of our application due to the recent outages. Please reach out to support@getdbt.com with any questions or concerns. Thank you for your ongoing patience.

INVESTIGATING 10 days ago - at 10/21/2025 12:53AM

We are currently experiencing degraded performances in dbt Studio IDE and the Semantic Layer API which are as a result of the recent outages. We're currently investigating this further.

MONITORING 10 days ago - at 10/20/2025 06:52PM

We have taken steps to mitigate the ongoing issues with downstream services impacted by the outage. We have started to see some recovery overall and will continue to monitor.

INVESTIGATING 11 days ago - at 10/20/2025 04:06PM

This is still related to the same issue with multiple AWS services across the US East region, which is causing unavailability of dbt Cloud for customers hosted on US instances.
https://health.aws.amazon.com/health/status
We are continuing to monitor the AWS status page for updates.

INVESTIGATING 11 days ago - at 10/20/2025 03:16PM

We're reopening this incident as multiple customers are reporting they're experiencing this issue again. We're currently investigating an issue where dbt Cloud is unavailable for customers hosted on US Multi-Cell instances. We are working to identify the cause and determine a solution. We will provide updates at approximately 15-minute intervals or as soon as new information becomes available.

RESOLVED 11 days ago - at 10/20/2025 01:30PM

The issue has been resolved, and all affected systems are now functioning normally

MONITORING 11 days ago - at 10/20/2025 10:38AM

dbt Cloud services are now operational. We are continuing to monitor the situation.

If you experience further issues with accessing or using services on dbt Cloud please contact us at support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com

MONITORING 11 days ago - at 10/20/2025 09:58AM

We are seeing signs of recovery from AWS.
https://health.aws.amazon.com/health/status
Services are slowly being restored. We are able to access local accounts and run Orchestration jobs. Please try accessing your dbt Cloud applications and check if functionality is restored. Please do email support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues. We are continually monitoring dbt Cloud service availability.

MONITORING 11 days ago - at 10/20/2025 09:58AM

We are seeing signs of recovery from AWS.
https://health.aws.amazon.com/health/status
Services are slowly being restored. We are able to access local accounts and run Orchestration jobs. Please try accessing your dbt Cloud applications and check if functionality is restored. Please do email support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues. We are continually monitoring dbt Cloud service availability.

INVESTIGATING 11 days ago - at 10/20/2025 08:00AM

We have found that there are issues with multiple AWS services across the US East region and believe this to be a cause for unavailability of dbt Cloud hosted in the US instances.
https://health.aws.amazon.com/health/status
We are continuing to monitor the AWS status page for further updates.

INVESTIGATING 11 days ago - at 10/20/2025 07:44AM

We would like to provide an update to the previous note. The current incident is affecting all US instances. Multiple services like Orchestration, Studio, Semantic Layer are affected.

INVESTIGATING 11 days ago - at 10/20/2025 07:44AM

We would like to provide an update to the previous note. The current incident is affecting all US instances. Multiple services like Orchestration, Studio, Semantic Layer are affected.

INVESTIGATING 11 days ago - at 10/20/2025 07:34AM

We're investigating an issue where multiple customers have reported that dbt Cloud is not available. This is impacting customers hosted on the US Multi-Cell instances. We are working on identifying the cause and determining a solution. We will provide updates at approximately 15 minute intervals or as soon as new information becomes available.

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