Outage in dbt Cloud
Some EMEA customers experiencing Git clone failures (403 errors) on thier accounts
Resolved Minor
July 19, 2026 - Started 2 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
**Summary:** Starting July 18 at 23:00 UTC, EMEA dbt Cloud customers experienced Git clone failures (403 errors) on scheduled and triggered job runs using the GitHub App integration, lasting approximately 6.4 hours. The dbt IDE and CLI were unaffected throughout the incident. Error rates returned to normal around 09:50 UTC on July 19 without a fix being deployed, with investigation pointing to the GitHub App's authentication path as the likely source.
We're investigating an issue with Git clone operations via our GitHub App integration that is causing scheduled jobs to fail when cloning repositories. Starting from 2026-07-18 23:00 UTC.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/19/2026 10:29AM
Update — 10:29 UTC
Git clone errors have remained at normal levels since our last update, with no recurrence. No fix was deployed on our side, and a specific root cause has not yet been confirmed.
We are continuing to monitor
MONITORING
1 day ago - at 07/19/2026 09:54AM
Update — 09:50 UTC
Git clone error rates for scheduled and triggered job runs in the EMEA region via our GitHub App integration are starting to return to normal.
The issue appears to be resolving on its own; no fix has been deployed on our side. We have not yet confirmed a specific root cause — investigation is ongoing, with focus on the GitHub App's authentication path.
We are closely monitoring to confirm this recovery holds.
INVESTIGATING
2 days ago - at 07/19/2026 08:09AM
Update — 08:04 UTC
We've confirmed this issue is isolated to scheduled and triggered job runs in the EMEA region that use our GitHub App integration to clone repositories. The dbt platform IDE and CLI are not affected — we've verified successful Git activity through those paths throughout the incident window.
Our team has traced the failures to the GitHub App's authentication path and is now working on validating the installation configuration for this region.
We will continue to provide updates at approximately 30-minute intervals or as soon as new information becomes available. Next update by 08:34 UTC.
INVESTIGATING
2 days ago - at 07/19/2026 07:33AM
We're investigating an issue with Git clone operations via our GitHub App integration that is causing scheduled jobs to fail when cloning repositories. Starting from 2026-07-18 23:00 UTC.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
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