Outage in dbt Cloud
support@getdbt.com address not found
Resolved Minor
August 26, 2026 - Started 8 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
The support@getdbt.com email address returned "address not found" errors for approximately 6 hours, preventing users from contacting dbt Cloud support through that address. A fix was deployed and emails to the address were restored, with the team also investigating any downstream notification impacts caused by the outage. The service returned to normal, with support@dbtlabs.com available as an alternative contact during the incident.
We're investigating an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
If you need to contact support, please use the support@dbtlabs.com "support@dbtlabs.com": mailto:support@dbtlabs.com email instead.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 08/26/2026 05:20PM
Support emails from and to support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com have returned to its normal state and we are continuing to monitor.
INVESTIGATING
8 days ago - at 08/26/2026 04:14PM
We have deployed a fix for the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that was causing "address not found" errors when contacting support. Support emails to this address are being received now, and we are continuing to investigate additional impact that occurred.
INVESTIGATING
8 days ago - at 08/26/2026 03:58PM
We're investigating an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
If you need to contact support, please use the support@dbtlabs.com "support@dbtlabs.com": mailto:support@dbtlabs.com email instead.
Latest dbt Cloud outages
Delayed metadata ingestion and Discovery API latency - about 21 hours ago
Intermittent Databricks connection Errors - 9 days ago
Degraded Discovery API performance - 10 days ago
Studio AI assistant (Wizard) tool errors - 16 days ago
Git Failures in dbt Platform - 17 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
