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Outage in DealerSocket

Websites: Engine 6 Websites not updating

Resolved Minor
July 09, 2020 - Started over 5 years ago - Lasted about 14 hours
Official incident page

Incident Report

We are investigating reports that changes to Engine6 Websites are not pushing to live sites. Teams will have an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 07/10/2020 03:51AM

This incident has been resolved.

MONITORING over 5 years ago - at 07/10/2020 01:59AM

We are still monitoring the process as it progresses into the late evening hours.
There may be some exceptions, however at this point, most changes from before 5 PM Central time should be processed.

MONITORING over 5 years ago - at 07/09/2020 11:59PM

Are teams are still working to help the backlog process as quickly as possible.

MONITORING over 5 years ago - at 07/09/2020 09:37PM

We do appreciate your patience while the system works to continue processing the backlog.

MONITORING over 5 years ago - at 07/09/2020 07:37PM

We are still moving through the backlog.
Some changes will start to appear onto websites as the backlog is completed.

MONITORING over 5 years ago - at 07/09/2020 06:52PM

We are still progressing through the backlog of changes.

MONITORING over 5 years ago - at 07/09/2020 03:51PM

We are still seeing backlog changes pushing through the process.
Teams are monitoring the environment for stability as we process the changes.

MONITORING over 5 years ago - at 07/09/2020 02:50PM

Our fix has worked. We are monitoring the progress as the system processes the backlog of changes to push through.
It is expected that new changes made to websites will be delayed until the system processes the backlog.

IDENTIFIED over 5 years ago - at 07/09/2020 02:17PM

We have identified the problem and put a fix in place.
The system will take some time to catch up, but changes are pushing through to the production environment.
We update this page with progress as we catch up.

INVESTIGATING over 5 years ago - at 07/09/2020 02:00PM

We are investigating reports that changes to Engine6 Websites are not pushing to live sites.
Teams will have an update shortly.

Latest DealerSocket outages

CRM: Delayed Lead Processing - over 5 years ago
Support Phone System Down - over 5 years ago
CRM: Application Slowness - over 5 years ago
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